My meter reading was rejected - what does this mean?

If your meter reading was rejected, it’s usually because of one of the following:

• The read doesn't fall in line with a previous actual read
• The reading has been entered incorrectly
• The agent who read your meter has entered the read incorrectly
• With a Day and Night meter, the reads have been entered the wrong way around

What to do next

If you check your latest bill you can see what range your meter readings should be in and what your MPRN is. We also have a Meter Reading Guide with instructions on how to read the most common electricity meters.

If you can’t find any inconsistencies, try submitting a meter reading again the next day.