SSE Airtricity, working with other suppliers have put together an Energy Engage Code for customers who are concerned about paying their energy bills or have fallen into arrears.

The Code outlines the five key promises to customers who are engaging, what you can expect from us when you engage and details other supports that may be available to support you.

Welcome to our Customer Service Hub.

Here you’ll be able to watch some useful videos that will help you manage your SSE Airtricity account, and answer any questions you might have.

From registering for an online account to understanding your bill, we’re here to help with our informative short videos.

If you’re worried about your energy bills, we’re here to help.

We can review your account to ensure your bills are accurate and that you’re on the best rates available to you.

We can arrange a payment plan that suits you. Or, we can refer you to a support agency that can give you advice.

Green Goals is here to give you useful information about where your energy comes from, your household energy usage and tips to help reduce your bill.

Simply click on the badges to watch these short informative energy usage videos.

Your account in the palm of your hand. It’s now even easier to manage your energy with the SSE Airtricity app.

Everything you need to keep on top of your energy usage, and you can do it on the go. 

Top ups and payments on the go. 

We’re aware that some of our customers may have special requirements where the continuity of their energy supply is important.

We aim to provide the best service possible to all of our customers and in particular those customers who require special services, for example the elderly.