If you’re having problems paying your bill, please contact our Customer Service team on 0345 601 9093. Doing this as early as possible will help you avoid any unnecessary charges and give you the most flexibility with payments.
If you know you won’t be able to cover your next direct debit payment, call us at least 5 working days before the due date on your bill to discuss your options. If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee.
If your direct debit is returned unpaid three times, you will have to:
There are a few things you can do to help you with your bills:
You can spread the cost of your bill by making regular top-up payments during your billing period. These payments can be made at any time using any of our payment options (even if you’re on direct debit).
When we issue your bill, any payments you’ve made up to 5 days before the end of your billing period will be deducted from your bill amount – so you’ll only have to pay what’s left.
If you’re on direct debit, any payments made up to 5 days before the payment due date on your bill will be deducted from your direct debit amount.
If you’re having trouble paying your bills and you’ve built up significant arrears we’ll work out a payment plan with you so you can pay off your balance in instalments.
If your bill is higher than normal, it usually means one of the following:
If your bill was estimated, you should check your meter and submit a reading. After this, if you still feel your bill is inaccurate, please let us know at least 5 days before the payment due date and we won’t charge you until your query is resolved.
You may find it helpful to talk to Advice NI who provide a range of advice services including Welfare Reform, Money, Tax & Benefits and Business Debt. You can call their office on 028 9064 5919 or visit their website www.adviceni.net.
You may also wish to seek advice from the Consumer Council’s Support and Advice in Northern Ireland. You can visit their website consumercouncil.org.uk/energy or call 02890251600. You can contact Citizens Advice free and confidential Debt Advice Service on 0800 028 1881 or email email@example.com