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Paying your bill

Top-ups, credits and refunds
Other payment options
Problems paying your bill?
Paying by direct debit
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Top-ups, credits and refunds

What happens when my account is in credit?
How do I top up my account or pay in advance?
How do I get my security deposit refunded?
Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.