Contact us

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Help Centre

Back

Contact Us

Phone

Sales

Sales

0345 850 8940
Monday to Friday: 8am - 8pm

Customer support 

From Northern Ireland:

0345 601 9093
Monday to Friday: 8am - 8pm

From outside Northern Ireland:

00 353 16556094

Gas Customers 

From Northern Ireland:

0345 900 5253
Monday to Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm

From outside Northern Ireland:

00 353 16556095

Emergencies 

Electricity emergencies (24 hr)

03457 643 643
NIE Networks

Use this number to report

  • Loss of supply 
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

NIE Networks builds, operates and maintains the electricity network in Northern Ireland.

 

 

Street lighting faults

Report a fault online

  • Northern Division: 0300 200 7891 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 7035 3202 (24 Hours)
  • Eastern Division: 0300 200 7893 
  • Southern Division: 0300 200 7892 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 3752 9500 (24 Hours)
  • Western Division: 0300 200 7894 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 8224 1999 (24 Hours)

Chat to us on Social Media



Monday to Friday 
8am - 8pm

Weekends and Bank Holidays
10am - 6pm 

Start a webchat

Monday to Friday
8am - 8pm

Weekends and Bank Holidays 
10am - 6pm

Email us

customerservice@sseairtricity.com

Please provide your account number or MPRN. If you do not have access to either of them, please provide the name on the account and full address and as much information as you can about your query.

Please note, we can only discuss accounts with account holders or nominated contacts.

Reach us by post

SSE Airtricity,
3rd Floor Millennium House,
19-25 Great Victoria Street,
Belfast 
BT2 7AQ 

Video chat

To help us answer your query as quickly as possible, please provide your account number, MPRN or KPN. If you do not have access to any of these, please provide the name on the account and full address and as much information as you can about your query. 

Please note, we can only discuss accounts with account holders or nominated contacts 

Have a question?

Our support team is
here to help

Phone
0345 601 9093

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays 
10am - 6pm 

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