How can we help you?
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Paying your bill
I have not received a bill but a direct debit was taken out?
If you haven’t received a bill but your payment has been debited from your account, firstly check My Account, which keeps a history of all your bills online.
If you still can’t see a bill, please contact our Customer Services team. We can check that we have your correct email and/or postal address.
Phone us
0345 601 9093
Monday to Friday
8am - 6pm