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All Help centre topics

How long do I have to pay my bill?

You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, please let us know as soon as possible to avoid any unnecessary charges.

If you’re a direct debit customer, make sure to do this at least 5 days before your payment due date so we can stop your direct debit from being initiated.

Understanding Your Bill

Where are my usage details or meter readings?
Why is my bill estimated?
How do I check the balance on my account?
What other charges might I be billed for?
How long do I have to pay my bill?
Northern Ireland Electricity Pass-Through Charges 2023/2024
When will my direct debit be taken out of my account?
What is a standing charge?
I don't think the amount on my bill is right - what should I do?
Northern Ireland Renewable Obligations cost (ROCs) adjustment and Climate Levy Change (CCL)
What is a 'Reversal'?

All Topics

Have a question?

Our Customer Service Team is here to help

Phone
0345 266 1787

Monday to Friday
9am-5:30pm