How can we help you?

Loading...

Understanding your bill

What other charges might I be billed for?
What is a 'Reversal'?
How long do I have to pay my bill?
Why is my bill estimated?
Price change notice to Pass-Through charges from 01 October 2024
What is a standing charge?
When will my direct debit be taken out of my account?
How do I check the balance on my account?
I don't think the amount on my bill is right - what should I do?
Northern Ireland Renewable Obligations cost (ROCs) adjustment and Climate Levy Change (CCL)
Where are my usage details or meter readings?

What other charges might I be billed for?

What other charges might I be billed for?
Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Gas & Electricity
Energy Supply - SME|
Energy Supply - Large Business|
Energy Solutions|
Distributed Energy|
About SSE Airtricity
Our story|
Energy tips|
Energy sources†|
Careers|
Our registered companies|
Information
Help centre|
Contact us|
Privacy notice|
Cookies|
Codes of practice|
Accessibility statement|
General terms and conditions|
Have an Electricity Supply complaint?|
What to do in an emergency|
Terms of use|

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.