I've forgotten my username/password, what should I do?

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What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

I've forgotten my username/password, what should I do?

f you have forgotten your password you will need to reset the password for security reasons.

To complete this process you will need the email address you provided when you switched to SSE Airtricity.

In the case where you have more than one account registered against an email address you will be asked some further questions about your account.

You can reset your password using Business Online's Forgotten Your Password page.

Have a question?

Our Customer Service Team is here to help

0345 266 1787

Monday to Friday