If you call our Customer Service line on 0345 266 1787 we will be able to do this over the phone.
Alternatively, we can send you a Direct Debit mandate form in the post.
Please have your sort code and account number ready when you give us a call.
I've forgotten my username/password, what should I do?
How do I login?
How do I view my bill?
I’m an eBilling customer. Can I print my bill?
How do I add meter reads?
How do I change Direct Debit details?
What if I have multiple properties under one account?
What reports are available?
How do I access Business Online?
I have more than one meter - can I view all of them?
How can I find my account number?
Our support team is here to help
Monday to Friday