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Understanding your bill
What does 'Domestic Urban' or 'Domestic Rural' mean?
'Domestic Urban' or 'Domestic Rural' refers to what type of electricity customer you are:
- Domestic refers to all non-business users
- Urban or Rural is determined by the location of your property, and it’s assigned by ESB Networks.
Rural customers pay a higher standing charge as it costs more to supply electricity to properties further away from the network. There is no difference in unit rates.
From the Republic of Ireland
0818 81 22 20
Monday to Friday: 8am - 6pm
Outside the Republic of Ireland
00 353 1513 3292
Monday to Friday: 8am - 6pm