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Understanding your bill
Payments and refunds
Problems with your bill
Rates and charges
Billing dates and frequency
Usage and billing method
Your bill explained
Payments and refunds
How do I get my security deposit refunded?
When will my direct debit be taken out of my account?
Can I get a credit balance refunded to my bank account?
How long do I have to pay my bill?
How do I check the balance on my account?
How do I check if I’m due a refund when my account closes?
What is a 'Reversal'?
How do I get my refund on a closed account?
Phone Us
0818 81 22 20
Monday to Friday: 8am - 6:30pm