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Understanding your bill
Understanding your bill
Why are the billing periods different for electricity and gas?
Why was I charged a deposit?
How do I find out how many units of electricity/gas I have used each month?
I haven’t received a bill in a while
Why are there two different rates on my bill?
I closed my account but I am still receiving bills
How often do I receive a bill?
Estimated Annual Bill (EAB)
What is the conversion factor and why does it change?
I have not received a bill but a payment was taken out - why?
What are standing charges?
Why is my bill higher than expected?
How much VAT am I charged?
I have not received a gas bill, just electricity - why?
What is a 'Reversal'?
Your bill explained
Do I get separate gas and electricity bills?
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