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Understanding your bill
Understanding your bill
What is the price per unit for day and night rates?
How do I get my security deposit refunded?
What can I do if I'm having problems paying my bill?
How much VAT am I charged?
How do I find out the usage period for this bill?
When do night rates apply?
How often do I receive a bill?
When will my direct debit be taken out of my account?
How do I sign up for or cancel eBilling?
I don’t have enough in my account to cover my direct debit. What can I do?
Do I get separate gas and electricity bills?
What happens to my prices if I change my payment and/or billing method?
What is my price per unit for electricity or gas?
Why is my bill higher than expected?
Why are the billing periods different for electricity and gas?
Can I get a credit balance refunded to my bank account?
I just submitted a reading because my last bill was incorrect. When will I receive a new bill?
What other charges might I be billed for?
I have not received a gas bill, just electricity - why?
The meter reading on my bill is incorrect. What do I do?
How do I find out how many units of electricity/gas I have used each month?
How much will my next bill be?
I closed my account but I am still receiving bills
What are your standard rates?
What is a 'Reversal'?
What is the 'carbon tax'?
What does 'Domestic Urban' or 'Domestic Rural' mean?
What are standing charges?
I think I'm being charged twice for the same period
I have not received a bill but a payment was taken out - why?
How long do I have to pay my bill?
Why did I get an estimated bill when I submitted a reading just a few days ago?
What are the units on my bill?
Why are there two different rates on my bill?
Your bill explained
What package or plan am I on?
How do I know if this is a bill for gas or electricity or both?
Why do you sometimes use estimated meter readings?
How do I check the balance on my account?
What is the conversion factor and why does it change?
I have a charge on my bill I don't understand
How do I check if I’m due a refund when my account closes?
I haven’t received a bill in a while
Why was I charged a deposit?
Do the bills show meter readings?
How do the rates work?
How do I get my refund on a closed account?
How do I know if my bill is estimated or not?
What is the PSO levy?
From the Republic of Ireland
0818 81 22 20
Monday to Friday: 8am - 6pm
Outside the Republic of Ireland
00 353 1513 3292
Monday to Friday: 8am - 6pm
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