What is a 'Reversal'?

A reversal can happen if an incorrect or estimated bill is issued.
If the details on a bill are not correct, we will correct it on your next bill by ‘reversing’ (or refunding) the whole amount of the incorrect bill. This will appear on your bill as

• Invoice Reversed: xxxx and
• Invoices Reversed: xxxx VAT

Where xxxx will be the invoice number from the incorrect bill.

We’ll then ‘charge’ the new, correct bill amount. This is the same as calculating the difference.
It will show as extra line items on the bill but you will not be charged twice.

For example, if an incorrect bill is issued for €105.00, we will ‘reverse’ this, showing a temporary credit of €105 on your account. We will then issue a bill for the correct amount, eg. €95.00. You will see both amounts in the ‘details of electricity charges’ however, the total amount you will pay will be the correct amount of €95. If you have paid the bill before the reversal, you will be due a credit back of €10. If you have not yet paid the bill, you will just pay the correct amount of €95.00

In some cases, a bill may not be reversed until the next bill in the cycle issues. In these cases, you may receive the corrected bill for a period of up to four months.

For example, if your January bill issues (covering the period of December & January) for an incorrect amount, and the incorrect reading is corrected on the calculation of your March bill (covering the period of February and March), the January bill will be ‘reversed’ and ‘re-billed’ on the March bill. While you will receive the correct bill covering the period of December-March, the payment for the original January bill will be credited and any difference will be credited/debited from the March usage amount.