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Understanding your bill

How do I check if I’m due a refund when my account closes?

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My Account Examples of both below.

On your bill:

An electricity bill. The amount at the bottom is a minus figure. It is circled. The note is "If you see a minus you may be due a refund".

On your online account:

A snippet of an account with "in credit" circled.

If you have any questions about your balance you can always contact our Customer Service team.

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