I have not received a gas bill, just electricity - why?

On some occasions, the electricity bill may issue before the gas bill if there is a delay with the gas bill. This can happen if there is an issue with meter readings. If previous bills have been over/under estimated and need to be amended, the reads can be delayed loading.

It is important to submit regular meter readings for both electricity and gas to reduce delays and ensure bills are accurate.

If you have received an electricity bill and not a gas bill as a dual fuel customer, please submit a gas reading through your online account.