How can we help you?
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Paying your bill
I have not received a bill but a direct debit was taken out?
If it’s been more than 2 months since you received a bill, first check My Account, which keeps a history of all your bills online.
If you still can’t see a bill, please contact our Customer Services team. We can check that we have your correct email and/or postal address.
Please note that if you're a Budget Plan customer, you'll receive a statement only every 3 months even though your direct debits are paid monthly.
Phone Us
0818 81 22 20
Mon - Fri 08:00 - 18:00