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Paying your bill
How do I cancel my direct debit?
You can sign up for or cancel eBilling anytime by logging into My Account. Once you’re in My Account:
- Go to Account Details
- Go to eBilling options and select ‘Change’
- Select your eBilling option – ‘Yes’ if you want to sign up to eBilling or ‘No’ if you want to receive your bills by post
- If you selected ‘Yes’ confirm your email address
- Click ‘Save’
Remember, if you change your billing method your rates will change too. Signing up to eBilling will give you a discount – you will lose this if you decide to change back to postal bills.
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0818 81 22 20
Monday to Friday: 8am - 6:30pm