The meter reading on my bill is incorrect - what do I do?

If the meter reading on your bill is incorrect, that usually means it's been billed to an estimated reading.

Your bill may be estimated if:

• We didn’t receive a meter reading during the billing period
• You submitted a reading but it was rejected by Networks.

If your bill has been estimated, an (E ) will show beside the reading on your bill.

If the meter reading on your bill is estimated, you just need to submit a new reading and we'll incorporate any credit (or debit) on to your next bill when it is due.

If the meter reading on your bill has an (A) or a (C) beside it and it's higher than your current reading, you'll need to send a photo of your meter with the date on it to customerservice@sseairtricity.com to have this updated.