A new bill might not be issued automatically if you submit a meter reading to correct your latest bill.

When we receive your latest meter reading, we'll include any credit (or debit) due to you into your next bill.

This may or may not appear as a reversal depending on when we receive your updated meter reading and what the difference amount is.

Don't forget - it's important you don't send multiple readings on the same day. This could cause an issue with your account which may result in a delay for your next bill being issued.

What's the difference?

We've created a quick and easy guide below to work out the difference between your actual meter reading and the one on your bill, so you can see how much your bill will be affected:

Electricity*

30 kWh = Less than €5

60 kWh = Less than €10

Gas*

10m3 = Less than €5

20m3 = Less than €10

*Note: These are estimates, and don’t include standing charges, other taxes/fees (such as the PSO levy or carbon tax) or VAT.

When to contact us

If your meter reading is significantly different to the one on your bill you should call our Customer Service team on 0818 81 22 20 at least 5 working days before your Payment Due Date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.