What happens when I switch?

When you sign up to SSE Airtricity, we'll take care of everything to get you switched over. Find out what happens if you're a new electricity or gas customer, and how long it takes:

Sign up

You can sign up online, by phone or through a door-to-door salesperson.

Supplier notice

We'll contact your old supplier and initiate the switch.

Welcome letter

You'll receive your new SSE Airtricity account number.

Meter reading

We'll verify your meter reading to make sure your first bill is right.

Final bill

Your old supplier will send your last bill.

Things that can slow down the switching process

If there are any delays with your switchover, we'll always let you know. These are the most common things that can go wrong.

• Your meter reading was too high/too lowIf your new meter wasn't read correctly or if the wrong meter was read, we'll ask you to submit another reading (we have a Meter Reading Guide if you need it).
• Wrong MPRN or GPRN numberYour MPRN or GPRN number changes every time you move as it's linked to your property, not your account. If this happens we'll only find out when ESB Networks (for electricity) or Gas Networks Ireland (for gas) verifies your first meter reading, and they'll provide us with the correct number for your property.
• Incorrect bank details (for direct debit customers)If any of your details weren't entered correctly, we may not be able to set up your direct debit or your first payment may not be processed.

When you should contact us

If any of your details (name, email, address or phone number) weren't entered correctly during signup, we may not be aware there's a problem, or be able to contact you if there's a delay. So please let us know if:

• Your Welcome Letter hasn't arrived within 2 weeks.
• Your first SSE Airtricity bill hasn't arrived within 8-10 weeks ( check My Account first if you signed up to eBilling)
• You're having problems registering for My Account because your email address isn't recognised.