Help managing your energy bills
At SSE Airtricity, we are committed to supporting our customers in managing their energy costs. We know bills can be a worry; we have provided some suggestions below that can help you reduce costs and choose the best plan and payment method to suit your circumstances.
Managing your bills
There are lots of things we can do to help make your energy payments easier to manage.
Discounts: Being on the right plan can reduce your bills. Switch to Direct Debit and eBill if you haven’t already; this is a simple way to save on your energy bills. Customers on Direct Debit and eBilling receive additional discounts. Visit My Account to update your details. As an existing customer, you may be eligible to renew your contract and avail of a better rate.
Smart Insights: If you're on one of our Smart Lifestyle smart electricity plans, you now have access to Smart Insights - a new feature in My Account that helps you understand and manage your electricity usage. With clear, easy-to-read data and simple tools, Smart Insights gives you more control over your energy and your bills.
Using Smart Insights is easy: Log in to your My Account on desktop or mobile. Then click on the Smart Insights tab at the top of the screen to start tracking your energy use.
Prepayments: Did you know you can make prepayments off your bill before it’s issued? This can help you budget if you’re paid weekly, fortnightly or monthly. You can do this with our handy app or by logging in to My Account.
Meter readings: Providing meter readings to us ensures your bills are accurate and that you only pay for actual usage. We accept readings up to two days before your bill is due, so the last few days may still appear as an estimated reading. You’ll know if your meter was read or estimated as it will be indicated on the back of your bill.
Difficulties paying your bills
If you’re having difficulties in paying your energy bills, we encourage you to contact us and we’ll work with you to find a solution.
Pay As You Go meters: Some customers prefer to have a Pay As You Go meter installed to allow for better budgeting. This meter allows you pay for your energy before you use it, meaning you will not receive any unexpected bills. It can also help you to manage arrears. Find helpful information about topping up, replacing cards or meter keys and emergency credit info in our Help Centre or check out our .
Payment plans: Contact us to discuss available repayment options. These include manageable repayments you can make either weekly or monthly. If you’re already on a payment plan with us and your circumstances have changed, call us on 0818 81 81 11. We’ll discuss the different solutions available for you to help manage your account.
Government Supports:
Financial information and support from the Money Advice and Budgeting Service (MABS). MABS is a free, independent and impartial agency that works with people to help manage their finances. Contact MABS Monday to Friday on 0818 07 2000.
Vulnerable Customer services
We’re aware that some of our customers may have special requirements where continuity of their energy supply is very important. Our Code of Practice on Vulnerable Customers outlines the services and protections we provide for customers with special requirements.
Energy Engage Code
We are a member of the voluntary Energy Engage Code, which supports customers concerned about paying their energy bills and outlines our five key promises to customers concerned about paying their bills.
Your bill explained
Our Code of Practice on Billing explains in more detail how we handle bills. We’ve also created some simple user guides explaining your bill:
Call us on 0818 81 22 20 so we can explain your bill to you and arrange a payment plan if you need one.