Help managing your energy bills
At SSE Airtricity, we are committed to supporting you in managing your costs.
We know that paying bills can be a worry, but you're not on your own.
We've shared some practical tips below to help you reduce your energy costs and find a plan and payment option that works for you.
If you’d like to talk things through, please give us a call. Our team is here to listen, answer your questions and help you find the support that’s right for you.
Managing your bills
There are lots of things we can do to help make your energy payments easier to manage.
Discounts
Being on the right plan can help lower your bills. You can save even more by switching to Direct Debit and eBilling, as customers who choose these options receive additional discounts. You can update your payment and billing preferences in My Account.
If you’re an existing customer, you may also be able to renew your contract and to move to a better rate.
Spread the cost with flexible payments
You can make payments towards your bill before it’s issued, helping you spread the cost in a way that works for you. This can be helpful if you’re paid weekly, fortnightly or monthly and prefer to make smaller payments throughout the month.
You can make a payment anytime through our mobile app or by logging in to My Account.
Take control of your electricity use with Smart Insights
When you choose a smart electricity or dual fuel plan, you’ll unlock personalised Smart Insights in My Account.
Smart Insights help you understand how you use electricity, so you can manage your energy usage more confidently. You’ll see when you use the most energy and when electricity is cheapest on your smart plan.
By understanding your usage and your tariff, it’s easier to plan ahead and shift how and when you use energy to suit your lifestyle - and your wallet.
With clear, easy-to-read information and simple tools, Smart Insights gives you greater visibility and control over your energy use, helping you stay on top of your bills.
Choose the smart plan that works for you and start making your energy work harder for your home.
Then log in to My Account and select the Smart Insights tab. From there, you can start tracking your energy use, see when you use the most electricity and make the most of your smart plan.
Budget Plan
Spread your energy costs across 12 equal monthly payments at no extra cost, so you'll know exactly what to expect each month.
We review your payment every four months based on your energy use.
This helps make sure it stays in line with how you use energy, as your needs can change over time.
Find out more about Budget Plan in our Help Centre.
Meter readings
If you have a gas meter or a non-activated smart electricity meter, send us regular meter readings. This helps make sure your bill is accurate, so you only pay for the energy you’ve used.
We accept meter readings up to two days before your bill is due. Any usage after that may be estimated. You can check whether your bill is based on an actual or estimated reading on the back of your bill.
If you’re on a smart plan, you don’t need to send us an electricity meter reading. We receive daily meter readings from ESB Networks.
Difficulties paying your bills
If you’re finding it difficult to pay your energy bills, please contact us. We’re here to listen and work with you to find a solution that suits your circumstances.
Pay As You Go meters
If you have a Pay As You Go meter, you can find helpful information in our Help Centre, including how to top up, replace a card or key, and use emergency credit. There’s also a user guide to help you use your Pay As You Go meter with confidence.
If you’re paying back an outstanding balance through your top-ups and want to reduce what you owe more quickly, you can contact our Customer Service Team to make extra payments using a debit or credit card.
You can also pay at An Post if you have a barcoded bill.
Payment plans
You can contact us to talk through the repayment options available.
These include manageable repayments you can make either weekly or monthly.
If you’re already on a payment plan with us and your circumstances have changed, call us on 0818 81 81 11.
We’ll talk through the options available and help you manage your account
Government Supports
You can also get free independent financial advice from the Money Advice and Budgeting Service (MABS).
MABS helps people to manage their finances and explore available supports.
Call 0818 07 2000, Monday to Friday from 9am to 8pm
Vulnerable Customer services
We understand that some customers have specific needs where a continuous energy supply is especially important.
Our Code of Practice on Vulnerable Customers explains the services and protections we offer to support customers with additional requirements.
Energy Engage Code
We are a member of the voluntary Energy Engage Code, which is designed to support customers who are worried about paying their energy bills.
The Code sets out our five key promises, outlining how we will support customers, communicate clearly and work with them to find the right help.
Energy saving tips
Small changes can help lower your bills and give you more control over your energy. We’ve put together a few simple tips to help you use less energy.
Future proofing your home
It can be hard to think about home improvements when costs feel tight. But with SEAI grants, there are home upgrade options to suit a range of budgets. For example, a home can lose around 20–30% of its heat through the roof and with the SEAI grant roof insulation is one of the most cost-efficient measures to take to reduce your bills whilst enjoying more comfort.
Our registered One Stop Shop Home Upgrade Team can talk you through roof insulation and other upgrade measures, so you can understand what support is available and decide what feels right for you.
Understanding your bill
Our Code of Practice on Billing explains in more detail how we handle bills.
We’ve also created some simple user guides explaining your bill:
If you’d like us to talk you through your bill or help set up a payment plan, call us on 0818 81 22 20. We’re here to help.