I have not received a bill but a payment was taken out - why?

If it has been more than 2 months since you last received a bill, first log in to your online account which keeps a history of all your bills online.
If there is a bill on your online account but you did not receive it either by post or email, you may need to update your details.

You can check your billing method on your online account. If you are set up for postal billing, check that we have the correct postal address in the ‘My Details’ section.

If you are set up for eBilling and haven't received an email notification of your bill, please check that we have the correct email address in the ‘My Details’ section. If we have the correct email, check your spam/junk folders.

If there is no bill on your online account, please check that you have logged into the correct and current online account. If you have had a previous account with SSE Airtricity, you may have logged in to this by accident which will only have your bills up to the point you switched away from SSE Airtricity/ changed address. If you are not sure of your username or password for your most recent account you can check this on the Username/Password Retrieval screen.