How can we help you?
Loading...
Understanding your bill
Problems with your bill
Billing dates and frequency
Usage and billing method
Payments and refunds
Rates and charges
Your Bill Explained
Problems with your bill
Why was I charged a deposit?
I closed my account but I am still receiving bills
What can I do if I'm having problems paying my bill?
Why did I get an estimated bill when I submitted a reading just a few days ago?
The meter reading on my bill is incorrect. What do I do?
I have a charge on my bill I don't understand
Why is my bill higher than expected?
I think I'm being charged twice for the same period
I don’t have enough in my account to cover my direct debit. What can I do?
I have not received a bill but a payment was taken out - why?
Phone us
0345 601 9093
Monday to Friday
8am - 6pm