You have 14 days to pay your bill from the date it was generated. This is shown as 'Payment Due' on the front of your bill.

If your circumstances have changed and you’re having trouble paying your bill, please let us know as soon as possible to avoid any unnecessary charges.

If you’re a direct debit customer, make sure to do this at least 5 days before your payment due date so we can stop your direct debit from being initiated.