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Paying your bill

How do I get my security deposit refunded?

Your security deposit will automatically be refunded in full if you switch to direct debit or when you close your account.

If you'd like to sign up to direct debit just call our Customer Service team on 0345 601 9093.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.