Yes, we’ll always contact you if there’s a problem. However, if your name, email, address or phone number weren’t entered correctly during sign-up, we may not be able to contact you if there’s an issue. So please contact our Customer Service team if:

• Your Welcome Letter hasn’t arrived within 3 weeks
• Your first SSE Airtricity bill hasn’t arrived within 8 to 10 weeks ( check My Account if you signed up to eBilling)
• You’re having problems registering for My Account because your email address doesn’t match.