How can we help you?

Just switched

When will I get my account number?

You should receive your SSE Airtricity account number within 2 weeks of signing up, as part of your Welcome Letter.

If you don't receive your Welcome Letter within this time-frame, please contact our Customer Service Team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.