What happens when I switch?

When you sign up to SSE Airtricity, we'll take care of everything to get you switched over. Find out what happens if you're a new electricity customer, and how long it will take to get up and running.

Sign up

You can sign up online, by phone or through a door-to-door salesperson.

Supplier notice

We'll contact your old supplier and initiate the switch.

Welcome letter

You'll receive your new SSE Airtricity account number.

Meter reading

We'll verify your meter reading to make sure your first bill is right.

Final bill

Your old supplier will send your last bill

Things that can slow down the switching process

If there are any delays with your switchover, we'll always let you know.

• Your meter reading was too high/too lowIf your new meter wasn't read correctly or if the wrong meter was read, we'll ask you to submit another reading (we have a Meter Reading Guide if you need it).
• Wrong MPRN numberYour MPRN number changes every time you move as it's linked to your property, not your account. If this happens, we'll only find out when NIE Networks verifies your first meter reading and provides us with the correct number for your property.
• Incorrect bank details (for direct debit customers)If any of your details weren't entered correctly, we may not be able to set up your direct debit or process your first payment.

When you should contact us

If any of your details including your name, email, address or phone number weren't entered correctly during signup, we may not be aware or be able to contact you if there's a problem. So please let us know if:

• Your Welcome Letter hasn't arrived within 2 weeks.
• Your first SSE Airtricity bill hasn't arrived within 4 to 6 weeks ( check My Account first if you signed up to eBilling)
• You're having problems registering for My SSE Airtricity because your email address doesn't match.