How can we help you?

Account details

Am I receiving the maximum savings?

To receive the maximum savings on your rates you should:

  1. Sign up to eBilling and
  2. Pay by Direct Debit.

You can sign up to eBilling by logging into My Account and if you'd like to pay by Direct Debit just contact our Customer Service team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.