How can we help you?

Account details

My name is spelled wrong on my bill. How can I fix this?

If your name appears wrong on your bill, just email our Customer Service team with your SSE Airtricity account number and the correct spelling for your name. We’ll then update your account with the right details.

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0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.