We understand how difficult it is when someone passes away. Our dedicated team of advisors are here to help. We will need to ask you a few questions, please try to have the following information available:

• Your relationship to the account holder
• Details of the account (i.e. Account or MPRN Number)
• Date the account holder passed away
• Name and contact number of the person who is now responsible for the property
• Meter readings if possible

Call our dedicated bereavement specialists on 0345 605 58 53 and we’ll resolve any account queries as quickly as possible.