How can we help you?

Understanding your bill

Usage details are displayed on the 2nd page of each bill.

Usage Details & Meter Readings on your bill will look like the below:

Phone us

Have a question?

Monday to Friday
9am - 5.30pm

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours)

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.