Paying your bill

How do I set up a direct debit?

You can switch to direct debit by downloading a direct debit mandate form and returning it by email, via social media private messages, or by post. Simply fill it in, take a picture and send it back to us.

Our Postal Address is:

SSE Airtricity
Millennium House
17 Great Victoria St
Belfast
BT2 7AQ

To set up a direct debit you will need:

• Bank Sort Code
• Bank Account Number, and
• Airtricity account number (this can be found on any past bill).

What other ways can I pay my bill?
Bill Pay
You can make payments using any of the following payment options

Online
• SSE Airtricity online payments

In Person:
• Selected PayZones

Through Your Bank
• Direct Debit
• Standing Order (to be set up with your bank) (Please use your 6/7 digit account number as the reference)
• Online Transfer (please use your 6/7 digit account number as the reference)

Cheque
Please make cheques payable to SSE Airtricity Energy Supply (NI) Ltd and print your SSE Airtricity Account Number on the back of your cheque. Without this reference, your payments won’t be credited to your account, so be sure to include it. Please allow up to five days to clear.

You can post all cheques to:
SSE Airtricity Energy Supply (NI) Ltd
3rd Floor, Millennium House
19-25 Great Victoria Street
Belfast
BT2 7AQ
Northern Ireland.

Cash
• If you wish to pay with cash please visit a PayZone.
• Please NEVER send cash payments by post.

Our banking details
Make sure to use your 6 or 7 digit SSE Airtricity account number as the bank reference. Without this reference, your payments won’t be credited to your account.

Bank: Barclays Bank plc
Account name: SSE Airtricity Energy Supply (NI) Ltd.
Sort code: 20-00-00
Account Number: 83040291

Important: if you make a payment up to six working days before your next bill is due to be paid, your direct debit amount will be reduced accordingly. After that, we'll carry the payment over to your next bill, so you'll have less to pay next time.

Can I change the timing of my direct debit?

You can control when your direct debit leaves your account by changing your billing period. This will change the date your bill is issued and when your direct debit becomes due (usually 14 days later).

You can do this through Webchat on our contact us page.

How do I make a payment in advance?

It can sometimes be beneficial to spread your payments throughout the month rather than make a single payment. You can make payments at any time during your billing period to 'top up' your account or pay your bill in advance. These payments can be made online, over the phone, or in any paypoint or payzone outlet. It will take up to five working days for payments to show up on your account as a credit – you can check your account balance anytime online through My Account.

Payments received at least five days before the end of your billing period will be shown on your bill. If the payments you made were:
• More than your bill amount: any remaining credit will stay in your account and roll over to your next bill.
• Less than your bill amount: you’ll have to pay the remaining balance just like a normal bill.
Note: If you normally pay by direct debit, any extra payments made up to six working days before the 'Payment

Due Date' on your bill will be deducted from your direct debit amount and any remainder charged as normal. Payments made after this will be credited to your next bill.

What can I do if I'm having problems paying my bill?

If you are having trouble paying your bill, we may be able to set up a payment plan that suits you.
If you are having difficulty, it is important that you contact us without delay.

We are open Monday-Friday 9:00am-5:30pm and you can contect us on 0345 266 1787.

If you pay by direct debit and you know you wont be able to cover the direct debit payment, please call us at least five working days before the payment due date (which can be found on your bill) to ensure we have time to stop this and set up a payment plan.

If the direct debit is not stopped on time and gets returned unpaid, you will be a charged a £6 unpaid direct debit fee and your bank may charge you a separate fee also. We will attempt the direct debit three times and then your direct debit details will be deleted and a security deposit may be applied to the account. As your payment method will also switch to non- direct debit, you will lose your direct debit discount.

If this happens, do not worry, once the direct debit is set up again, the deposit will be removed and the discount will be re-instated. You will need to contact us to action this.

There are a few things you can do to help reduce your bills:
• Sign up for eBilling which will give you a higher discount.
• Sign up for direct debit payments which will give you a higher discount.
• Check that you are in contract (You can check this on your bill).
• Submit regular meter readings to ensure your bills are accurate for your usage.