How can we help you?

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Understanding your bill

How often do I receive a bill?

You will receive your bill on a bi-monthly basis.

If the end of your billing period falls on a weekend, we’ll generate your bill the following Monday.

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.