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Understanding your bill

How do I check the balance on my account?

You can check the balance on your account at any time by logging into your Business Online account. If you’ve just made a top-up payment, please allow up to 3 working days for this to be reflected in your account.

If you don’t have access to your Business Online account you can find out your balance by contacting our dedicated Customer Service Team.

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.