How can we help you?

Payment

What are my payment options?

You can make full or top-up payments using any of the following payment options:

Online Payments

You can now make payments through our Business Online payment facility. You'll need the following to hand:

  1. Business Online login (or SSE Airtricity account number if you're not registered)
  2. Credit or debit card
  3. Valid email address

Through your bank

  1. Direct debit - To set up a direct debit contact our dedicated Customer Service Team on 0345 266 17 87 or alternatively, you can download a direct direct debit mandate form. Fill it in and send it back to us.
  2. Standing order (you can set up a weekly, fortnightly or monthly standing order to pay a regular amount off your bill) Please use your SSE Airtricity account number as a reference
  3. Online transfer
  4. Phone banking

Our banking details - Electricity customers

Make sure to use your 6 or 7 digit SSE Airtricity account number as the bank reference. Without this reference, your payments won’t be credited to your account.

Bank: Barclays Bank plc

Account name: SSE Airtricity Energy Supply (NI) Ltd.

Sort code: 20-00-00

Account Number: 83040291

Important: if you make a payment up to 6 working days before your next bill is due to be paid, your direct debit amount will be reduced accordingly. After that, we'll carry the payment over to your next bill, so you'll have less to pay next time.

Our banking details - SSE Airtricity Gas customers

If you're an SSE Airtricity Gas customer (formerly known as Phoenix Gas), you can find the relevant bank details on the SSE Airtricity Gas website.

Cheque

Please make cheques payable to SSE Airtricity Energy Supply (NI) Ltd and print your 6 or 7 digit SSE Airtricity account number on the back of your cheque. Without this reference, your payments may not be credited to your account, so be sure to include it.

You can post all cheques to:

SSE Airtricity Energy Supply (NI) Ltd

3rd Floor, Millennium House

19-25 Great Victoria Street

Belfast

BT2 7AQ

Northern Ireland.

By phone

Call our dedicated Customer Service Team on 0345 2661787 to make a payment by debit or credit card*. (Monday to Friday, 9:00 – 17:30)

Cash payments

NEVER send cash payments in the post.

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.