Meter Readings

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Help Centre

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Meter Readings

What do I do if I think my electricity meter is faulty?

Faults rarely happen, but if you think there might be a problem with your meter, there are some checks you can do.

Check your consumption over a 7 day period - take daily meter reads to see if the daily consumption is consistent.

Turn everything electrical off then check your meter to see if this makes a difference. One by one turn everything back on. This will help you identify if you have a faulty electrical device/appliance. 

If your meter still appears to be faulty please contact us. We may carry out a 'standard load test' on your meter, or install a 'check meter' next to your own meter. A charge may apply for the tests if no fault can be found.

How do I know what type of electricity meter I have?

Who reads my electricity meter?

Your meter will continue to be read by Northern Ireland Electricity Networks Limited Transmission & Distribution on a quarterly basis.

Northern Ireland Electricity Networks Limited Transmission & Distribution read all meters – no matter who your supplier is. You can also read and submit a meter read as often as you like. 

The meter reading on my bill is incorrect. What do I do?

If the meter reading on your bill is incorrect (or doesn’t match the reading on your meter) this usually means your bill was calculated on an estimated reading.

Your bill may be estimated if:

  • We didn’t receive a meter reading during your billing period
  • You submitted a reading but it was rejected by the networks
  • We received your meter reading on time

Estimating the difference 

If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:

  • 30 kWh = Less than £5
  • 60 kWh = Less than £10

*Note: These are estimates, and don’t include standing charges, other taxes/fees or VAT. When to contact us

If your meter reading is significantly different to the one on your bill you should call our dedicated Business Energy team on 0345 266 1787 at least 5 working days before your Payment Due Date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.

Have a question?

Our Customer Service Team is here to help

0345 266 1787

Monday to Friday