How can we help you?

Understanding your bill

What package or plan am I on?

If you want to find out what package or plan you’re on you can:

  1. Check your bill – Your package/tariff type may appear under “Details of Electricity/Gas Charges - Description”.
  2. Check our tariffs– If your package type isn’t listed on your bill, you may be able to match the ‘Rate’ on your bill to one of our tariff types.

If you’re still unsure, just contact our Customer Service team.

Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*