How do I get my security deposit refunded?

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Help Centre

How do I get my security deposit refunded?

If you’re a homeowner:

Your security deposit will automatically be refunded in full if you switch to direct debit.

You may also request a refund after 12 months if you’ve built up a consistent payment history by contacting our Customer Services team on 1850 81 22 20^.

If you’re a tenant:

Your security deposit will be refunded once your account is closed and any balance paid in full.

Payments and Refunds


Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

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^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.