How do I get my security deposit refunded?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How do I get my security deposit refunded?

If you’re a homeowner:

Your security deposit will automatically be refunded in full if you switch to direct debit.

You may also request a refund after 12 months if you’ve built up a consistent payment history by contacting our Customer Services team on 0818 81 22 20.

If you’re a tenant:

Your security deposit will be refunded once your account is closed and any balance paid in full.

Payments and Refunds

    Messenger Icon 2   

Phone
0818 81 22 20

Monday to Friday
8am-8pm 

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.