How do I check if I’m due a refund when my account closes?

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Help Centre

How do I check if I’m due a refund when my account closes?

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My SSE Airtricity online account Examples of both below. 

On your bill:

On your online account:


If you have any questions about your balance you can always contact our Customer Service team.

Payments and Refunds

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0818 81 22 20

Monday to Friday

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.