How often do I receive a bill?

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All Understanding your bill topics

How often do I receive a bill?

How often you receive a bill depends on what type of customer you are:

  • Electricity only: monthly or bi-monthly
  • Electricity and gas: bi-monthly (although gas may vary)
  • Budget Plan: debited monthly, you will receive a statement every month to keep track of your installments.

Your bill will be generated regularly, according to your billing cycle. If the end of your billing period falls on a weekend, we’ll generate your bill the following Monday.

If you’d like to change your billing period, just contact our Customer Services team. 

Billing Dates and Frequency

I have not received a gas bill, just electricity - why?

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