Once you’ve signed up to our Smart Pay As You Go product, there'll be a period required to set up your Smart Pay As You Go account. This can take up to 14 days. During this time, a balance will be accrued based on your usage which can be either paid in full or cleared by applying a percentage amount off each top-up made going forward which will be agreed at sign up. Once your Smart Pay As You Go account is set up, you’ll receive a welcome email with your username and a link to our portal where you create your password. This will allow you to manage your Smart Pay As You Go product on the Smart Pay As You Go app or on your online account. 

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.