What if I’m moving house or changing supplier while on a Smart Pay As You Go product?

Don’t top up more than you need to when you’re deciding to move house or supplier. The amount required to stay connected until the switch takes place can be found on the Smart Pay As You Go app or on your online account. If you contact us prior to your move and advise us that there is unused credit on the meter, we'll offset the credit towards any balance owed and then refund any credit owed to you.

Please note: this will need to be done before you move. If you decide to move house or switch supplier and do not contact us prior, you may lose the remaining credit on your meter.

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.