If you have any arrears, a percentage (which we'll agree with you) of each top-up you buy goes towards reducing the arrears until the balance is cleared. If you decide you want to pay your arrears in full or pay a partial amount as a once off payment, you can do this by changing the repayment amount in the repayment box to the amount in euro that you owe on the Smart Pay As You Go app or your online account. Please consider you'll need to top up by the amount owed plus an amount to stay connected. We'll send you a statement of your arrears every four months. If you need to discuss your arrears or your percentage that was agreed, please contact our Customer Service Team on 0818 81 22 20. 

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.