What happens if my meter connectivity changes? (CTF dropping below 4)

ESB Networks will check the level of connection at your meter point on a frequent basis. If you are an interval customer and your connectivity level dips, then your connection won’t support Interval (30 minute) Smart Services and we will be unable to receive your 30-minute usage data.

If you're a Smart Pay As You Go customer, and your connectivity level drops below 4 and ESB no longer has full connectivity with your smart meter, you can no longer remain on Smart Pay As You Go. We’ll contact you to let you know when this happens, and you'll automatically be switched back to being a bill pay customer.

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.