When your credit reduces to €10 or below, you'll receive a notification to advise to top up. This will advise you of the amount you’ll need to top up by to keep your electricity connected. This will be sent by email; however, you can configure through the Smart Pay You Go app or your online account to receive by SMS and push notification. It’s important to keep this information up to date to avoid missing any notification.  

You can set the amount of your low balance threshold and receive notifications when the balance reaches this amount. 

Emergency credit  

You'll be able to avail of your €20 emergency credit through the Smart Pay As You Go app or your online account once your balance is €10 or below. This emergency credit will only be available to use for 30 days or until the €20 runs out. You’ll be able to apply for emergency credit once a week (once every 7 days). Once your emergency credit has been used, you'll be required to pay this in full in your next top-up. If this is not paid in full, you won’t be able to activate any further emergency credits.  

Friendly credit period 

When your emergency credit runs out, we'll automatically keep your supply on during certain hours. Please remember to top up before the credit time runs out or your electricity will disconnect. To give you enough time to buy a top-up, the friendly credit period is given automatically on:  

1. Weekdays. 

If your emergency credit runs out after 4pm, Monday to Thursday, the supply will stay on until 9am* the following day.  

1. Weekends. 

If your emergency credit runs out after 4pm on a Friday, the supply will stay on until 9am* the following Monday.  

1. Holidays. 

Friendly credit will not run out on the following public holidays: 1 January, 17 March, 24, 25, 26 and 31 December. Electricity supply will stay on until 9am* on a bank holiday Monday.  

*Please add 1 hour during summertime.  

Remember the next time you buy electricity, the amount of emergency credit used will be deducted from your balance. 

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.