ESB Networks will check the level of connection at your meter point on a frequent basis. If you are an interval customer and your connectivity level dips, then your connection won’t support Interval (30 minute) Smart Services and we will be unable to receive your 30-minute usage data.

To avoid estimations, your meter will be switched to Non-Interval (Bi-Monthly) Smart Services and we will receive one remote reading every two months. You won’t be able to access your 30-minute electricity usage breakdown information in your My Account. If you are a Non-Interval customer, change in connectivity won’t impact your current Non-Interval services.

If you're a Smart Pay As You Go customer, and your connectivity level drops below 4 and ESB no longer has full connectivity with your smart meter, you can no longer remain on the Smart Pay As You Go product. We’ll contact you to let you know when this happens, and you'll automatically be switched back to being a bill pay customer. For more information on Smart Pay As You Go.

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.