If you have a low mobile reception in your area, you can opt-in for Non-Interval (Bi-Monthly) Smart Services. Depending on your connectivity level, we will receive your remote read once every two months. You will also have an option to provide manual meter reads if you opt-in for Non-Interval (Bi-Monthly) Smart Services. This will help keep your bills accurate.

If you have activated Interval (30 minute) Smart Services and your meter connectivity drops, we may need to move you to Non-Interval (Bi-Monthly) Smart Services.

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.