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Prepayment meters
What do I do if I lose my top up code before keying it into my meter?
If you lose your top up code before keying it into your meter, you can replace it by:
- Calling our Customer service team on 0818 81 22 20, or
- By bringing your Pay As Your Go card or Keypad Premise Number (KPN) to the Payzone outlet where your payment was made.
Your last top up code will then be re-issued free of charge.
Phone Us
0818 81 22 20
Monday to Friday: 8am - 6:30pm