What happens if I run out of credit?

When your credit reduces to €2 you will hear a low volume warning sound for two minutes. Press the zero button to turn it off. Turning off the warning will active Emergency credit.

If not turned off the warning sound will be repeated every 30 minutes except for between 4pm and 9am.

Emergency credit

Emergency credit will allow your meter to keep the power on but credit balance will go negative up to a max of minus €20 before the power turns off. Emergency credit is to give you time to top up without the power turning off.

Friendly credit

If your credit balance goes to zero during the timeframes, your electricity will remain on but your credit balance will go into negative.

• After 4:00pm Monday to Thursday. Your electricity will remain on until 9am the next day.
• After 4:00pm Friday and throughout the weekend, your electricity will remain on until 9am Monday morning.
• Your electricity will also use friendly credit to keep on until 9am the next day if your credit runs out on the following days: 1st January, 17th March, 12th July and 25th December.

Your electricity will turn off if your credit is not topped up and in positive credit before 11am on all the above situations.

Remember the next time you buy credit, the amount of emergency credit and friendly credit used will be deducted from your balance.

*Please add 1 hour during Summer time.

Important information on Standing Charges

If you are away from your premises for a certain time, standing charges and other charges will continue to be deducted from your meter credit. Please ensure you have enough credit on your meter at all times. If your meter does not have enough credit the electricity will turn off and your balance will go into negative. This negative balance will need to be paid in full before the electricity comes back on.